Privacy Policy

Last updated: 01.02.26

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Matt Lo Coaching (“we”, “us”, “our”) rrespects your privacy and is committed to protecting your personal information.

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1. Information We Collect

During an enquiry or consultation, we may collect only:

• Name

• Email address

• Phone number

• Location (city / region)

• Age range

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We do not collect or store sensitive health data unless you later choose to sign up for coaching through our third-party platform.

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2. Payments & Financial Information

We do not store or process payment details on our website or internal systems.

Payments are handled via:

• Trainerize (third-party coaching platform)

• Stripe (secure payment processor)

• BACS bank transfer

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If you choose to pay via BACS, we do not store bank account details beyond what is visible on a standard bank statement. All banking information is handled securely by your bank and ours.

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3. Marketing & Communication

We do not send marketing emails, newsletters, or promotional content unless:

• You create an account with us via Trainerize, and

• You provide explicit consent

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All other communication is limited to service-related responses only.

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4. Data Storage & Security

We take reasonable steps to protect your personal information and only retain it for as long as necessary to fulfil its intended purpose.

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5. Your Rights

You may request access, correction, or deletion of your personal data at any time.

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6. Contact

Email: matt@mattlocoaching.com